Friday, 14 June 2013

NoobMeter downtime - SOLVED

The database server was acting up and not letting me do backups properly (after I migrated to the new disk array). I thought a reboot may help, but a reboot kind of killed it altogether and it wouldn't boot any more.

I'm now doing a reinstall, then will re-attach the database, then will boot it up again and hopefully it works without any data loss.

But for now NoobMeter is down and the most optimistic scenario has it back up in about 1 hour. The most pessimistic is a lot worse.

Sorry about this.


Edit - And it's back and it only took about 40 minutes. But I may have to retry the exercise at some other time as it's still not behaving properly.
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41 comments:

  1. Anonymous15 June 2013 at 02:54

    Hey, I previously used to login with my twitter account which doesn't work anymore. It keeps displaying
    "The following errors occured:
    Login failed"
    when I try to login via twitter. Are you able to do anything about this?

    Cheers

    ReplyDelete
    Replies
    1. NoobMeter15 June 2013 at 04:11

      Thanks for the problem report. Twitter have changed their API and discontinued the old version. I will migrate to the new API now.

      Delete
    2. NoobMeter15 June 2013 at 09:00

      Twitter login should work now.

      Delete
    3. Anonymous16 June 2013 at 04:27

      Hey, thanks for the quick answer! Unfortunately it keeps giving me the error message.

      Delete
    4. NoobMeter16 June 2013 at 09:35

      That's very strange because twitter authentication works for me personally.

      I only see some "read timeout" errors in the logs which would indicate that it couldn't connect to the authentication server - maybe you can check whether it works now, as it could be just a temporary problem.

      Delete
    5. Anonymous17 June 2013 at 01:43

      I was able to solve it :) I denied the access of your noobmeter.com app in the twitter settings and authorized it again via login on your site. I think somehow it was a problem that I tried to authorize an already authorized app. Thanks for your help :)

      Delete
    6. NoobMeter17 June 2013 at 01:53

      How bizzare. But glad you solved it.

      Delete
  2. Arakus15 June 2013 at 07:25

    Seems the stats did't update this morning, maybe still a problem or should i simply wait until tomorrow?

    ReplyDelete
    Replies
    1. NoobMeter15 June 2013 at 08:09

      What's your username and server?

      Delete
    2. NoobMeter15 June 2013 at 09:01

      Actually looks like the downtime issue described in this post has caused the updates to fail tonight :/. I will re-run them manually (already started for NA).

      Delete
  3. Arakus15 June 2013 at 09:37

    Server EU name Arakus

    ReplyDelete
    Replies
    1. NoobMeter15 June 2013 at 09:54

      I launched EU update process manually as it didn't run at night. It should update now. Let me know if there are more issues.

      Delete
  4. Hokum17 June 2013 at 02:12

    Hmm no stats from yesterday? Also a weird one from Friday night, the stats included all my games except my T49 games which didn't show up??

    ReplyDelete
    Replies
    1. NoobMeter17 June 2013 at 02:34

      Which server are you at?

      Delete
    2. Hokum17 June 2013 at 07:47

      I'm on EU2 Nickname Hokum15

      Delete
    3. NoobMeter17 June 2013 at 12:13

      I see your last update from this morning.

      Delete
    4. Hokum18 June 2013 at 01:44

      It didn't up date again? It usually updates a 3am but yesterday it was 9am and nothing today?

      Delete
    5. NoobMeter18 June 2013 at 07:07

      Yes, thanks for letting me know.

      The EU server update trigger doesn't fire. I have cleared and recreated this, and rewritten some of the code related to it - hopefully it will work from next night on.

      I did a manual update today as well (again around 9am :/).

      Delete
  5. Anonymous17 June 2013 at 02:22

    Hey I migrated my account from SEA to KR.
    After that, noobmeter stopped pulling my account.
    Is their any way to reset my noobmeter data?

    ReplyDelete
    Replies
    1. NoobMeter17 June 2013 at 02:34

      Can you provide more information about your account, please? Username / user ID?

      Delete
    2. Anonymous17 June 2013 at 02:39

      This comment has been removed by a blog administrator.

      Delete
    3. NoobMeter17 June 2013 at 03:33

      I removed you from NM database manually so your account will reinitialize some time today (for now it is cached). Let me know if there are any issues.

      Delete
    4. Robin Chung17 June 2013 at 03:39

      Thank you so much! Could you please delete my reply just above? for my privacy :)

      Delete
    5. NoobMeter17 June 2013 at 03:40

      Done :)

      Delete
  6. alfredo_carpaneto18 June 2013 at 22:01

    Hello, again no update on my stats, usually I play every day but last stats from 13 of june ;-(

    ReplyDelete
    Replies
    1. NoobMeter18 June 2013 at 23:02

      Yes, but this morning it is another problem at work - WG server is down (I think they may be installing a new patch):

      http://worldoftanks.eu/uc/accounts/ shows "Website is unavailable due to maintenance works"

      Delete
    2. NoobMeter19 June 2013 at 01:41

      By the way, Alfredo, have you registered / linked your account? As in any case you should have updates from 17th, 18th, etc. of June if you have.

      Delete
    3. alfredo_carpaneto19 June 2013 at 04:11

      Last Update is from 13 of June, today, yesterday and the day before the same, my last game was yesterday at 10:30 pm

      Delete
    4. NoobMeter19 June 2013 at 04:15

      Yes, but have you pressed "Login/Register" button on top and linked your account with NoobMeter?

      Delete
    5. alfredo_carpaneto19 June 2013 at 04:18

      Yes it's linked

      Delete
    6. NoobMeter19 June 2013 at 04:48

      Forgive me if I'm wrong, but it shows your user creation time as "2013-06-19 11:08:35.482" - so perhaps you just did the linking recently and have to wait for next update (hoping soon as I just relaunched process manually, WG had changed URLs with 0.8.6 patch deployment) for it to update.

      But in that case it would be normal that it hadn't updated before this.

      But anyway I will try to remember to check that your account updates today.

      Delete
    7. alfredo_carpaneto19 June 2013 at 05:41

      Sorry but I didn't linked my account today. I wrote already to "Inconsistent data in WG feed" on "10 June 2013 12:44" about the same problem, but after this it work's a couple of days. But in any case Thx.

      Delete
    8. NoobMeter19 June 2013 at 06:02

      OK, no problem. I checked and account alfredo_carpaneto has just updated.

      Let me know if there are future issues.

      Delete
  7. alfredo_carpaneto19 June 2013 at 04:17

    This comment has been removed by the author.

    ReplyDelete
  8. torquato nocera15 November 2013 at 15:25

    IO I can not login THROUGH THE SERVER EUROPE WOT, SAYS LOGIN FAILED

    ReplyDelete
    Replies
    1. NoobMeter15 November 2013 at 22:33

      Apologies, issue should now be solved. If it is not, please report here, I will make more changes.

      Delete
  9. torquato nocera15 November 2013 at 15:25

    mi account is torquato1978

    ReplyDelete
  10. Daniel Chmur21 November 2013 at 13:01

    My stats did'n actualise since 17 november 2013
    My nick: craftz
    Sever: EU

    Can you fix this?

    Thanks

    ReplyDelete
  11. Gábor Horváth26 November 2013 at 02:08

    My stat is not updating since 17 November, 2013.
    My player name: MeGaBigBoy
    Server: EU

    Plz fix this if its possible! Thx

    ReplyDelete
  12. 1qassaq27 November 2013 at 02:54

    Hi, my statistic didn't actualize since 11.11.2013, my nick is lukaszpast, server Eu.
    Pls, fix it if its possible. Thx

    ReplyDelete
  13. James Garfolo16 March 2014 at 03:17

    I know that this is different from other problems people are having, and I can't find a contact us or report issues link on the site. I haven't been able to upload replays for a little over a month now. It just says upload failed. NA server Freyrson, if you could see what the cause might be.

    Thanks.

    ReplyDelete

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