Friday, 14 June 2013

NoobMeter downtime - SOLVED

The database server was acting up and not letting me do backups properly (after I migrated to the new disk array). I thought a reboot may help, but a reboot kind of killed it altogether and it wouldn't boot any more.

I'm now doing a reinstall, then will re-attach the database, then will boot it up again and hopefully it works without any data loss.

But for now NoobMeter is down and the most optimistic scenario has it back up in about 1 hour. The most pessimistic is a lot worse.

Sorry about this.


Edit - And it's back and it only took about 40 minutes. But I may have to retry the exercise at some other time as it's still not behaving properly.

41 comments:

  1. Hey, I previously used to login with my twitter account which doesn't work anymore. It keeps displaying
    "The following errors occured:
    Login failed"
    when I try to login via twitter. Are you able to do anything about this?

    Cheers

    ReplyDelete
    Replies
    1. Thanks for the problem report. Twitter have changed their API and discontinued the old version. I will migrate to the new API now.

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    2. Twitter login should work now.

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    3. Hey, thanks for the quick answer! Unfortunately it keeps giving me the error message.

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    4. That's very strange because twitter authentication works for me personally.

      I only see some "read timeout" errors in the logs which would indicate that it couldn't connect to the authentication server - maybe you can check whether it works now, as it could be just a temporary problem.

      Delete
    5. I was able to solve it :) I denied the access of your noobmeter.com app in the twitter settings and authorized it again via login on your site. I think somehow it was a problem that I tried to authorize an already authorized app. Thanks for your help :)

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    6. How bizzare. But glad you solved it.

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  2. Seems the stats did't update this morning, maybe still a problem or should i simply wait until tomorrow?

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    Replies
    1. What's your username and server?

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    2. Actually looks like the downtime issue described in this post has caused the updates to fail tonight :/. I will re-run them manually (already started for NA).

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  3. Replies
    1. I launched EU update process manually as it didn't run at night. It should update now. Let me know if there are more issues.

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  4. Hmm no stats from yesterday? Also a weird one from Friday night, the stats included all my games except my T49 games which didn't show up??

    ReplyDelete
    Replies
    1. Which server are you at?

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    2. I'm on EU2 Nickname Hokum15

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    3. I see your last update from this morning.

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    4. It didn't up date again? It usually updates a 3am but yesterday it was 9am and nothing today?

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    5. Yes, thanks for letting me know.

      The EU server update trigger doesn't fire. I have cleared and recreated this, and rewritten some of the code related to it - hopefully it will work from next night on.

      I did a manual update today as well (again around 9am :/).

      Delete
  5. Hey I migrated my account from SEA to KR.
    After that, noobmeter stopped pulling my account.
    Is their any way to reset my noobmeter data?

    ReplyDelete
    Replies
    1. Can you provide more information about your account, please? Username / user ID?

      Delete
    2. This comment has been removed by a blog administrator.

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    3. I removed you from NM database manually so your account will reinitialize some time today (for now it is cached). Let me know if there are any issues.

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    4. Thank you so much! Could you please delete my reply just above? for my privacy :)

      Delete
  6. Hello, again no update on my stats, usually I play every day but last stats from 13 of june ;-(

    ReplyDelete
    Replies
    1. Yes, but this morning it is another problem at work - WG server is down (I think they may be installing a new patch):

      http://worldoftanks.eu/uc/accounts/ shows "Website is unavailable due to maintenance works"

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    2. By the way, Alfredo, have you registered / linked your account? As in any case you should have updates from 17th, 18th, etc. of June if you have.

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    3. Last Update is from 13 of June, today, yesterday and the day before the same, my last game was yesterday at 10:30 pm

      Delete
    4. Yes, but have you pressed "Login/Register" button on top and linked your account with NoobMeter?

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    5. Forgive me if I'm wrong, but it shows your user creation time as "2013-06-19 11:08:35.482" - so perhaps you just did the linking recently and have to wait for next update (hoping soon as I just relaunched process manually, WG had changed URLs with 0.8.6 patch deployment) for it to update.

      But in that case it would be normal that it hadn't updated before this.

      But anyway I will try to remember to check that your account updates today.

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    6. Sorry but I didn't linked my account today. I wrote already to "Inconsistent data in WG feed" on "10 June 2013 12:44" about the same problem, but after this it work's a couple of days. But in any case Thx.

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    7. OK, no problem. I checked and account alfredo_carpaneto has just updated.

      Let me know if there are future issues.

      Delete
  7. This comment has been removed by the author.

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  8. IO I can not login THROUGH THE SERVER EUROPE WOT, SAYS LOGIN FAILED

    ReplyDelete
    Replies
    1. Apologies, issue should now be solved. If it is not, please report here, I will make more changes.

      Delete
  9. My stats did'n actualise since 17 november 2013
    My nick: craftz
    Sever: EU

    Can you fix this?

    Thanks

    ReplyDelete
  10. My stat is not updating since 17 November, 2013.
    My player name: MeGaBigBoy
    Server: EU

    Plz fix this if its possible! Thx

    ReplyDelete
  11. Hi, my statistic didn't actualize since 11.11.2013, my nick is lukaszpast, server Eu.
    Pls, fix it if its possible. Thx

    ReplyDelete
  12. I know that this is different from other problems people are having, and I can't find a contact us or report issues link on the site. I haven't been able to upload replays for a little over a month now. It just says upload failed. NA server Freyrson, if you could see what the cause might be.

    Thanks.

    ReplyDelete